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Customer Service Specialist with German

Customer Service, Poznań

Workplace: Poznań / remote work
 

As a Customer Service Specialist, you will be a person responsible for processing customers' orders and warranties in SAP and Esker, handling disputesmailsphones and quotations for GALP region.

You will be a full-time Customer Service Team member daily tasks will include:

  • triage of the incoming emails
  • answering phones and emails from the client
  • handling disputes
  • collaboration with teams to reach common goals or to prevent backlogs
  • preparing and completing reports to monitor the workload
  • creating and updating internal procedures related to order entry
  • participating in quality improvement / team meetings
  • pricing management on the order level

In this role we are looking for someone who is/has:

  • fluent in English and German must have (any additional European language will be an advantage)
  • previous experience in customer service
  • fulfill of business commands required in connection with the performed function, consistent with competences and skills
  • active participator in corporate programs: OPR, Gallup, and others
  • active participating in the creation and performance of duties in accordance with the procedures applicable in the Customer Service
  • ensuring high quality of work
  • compliance with the Stanley Black & Decker Code of Values and Code of Ethics

We Offer:

  • An international working environment where the team is focused on helping proceed orders and support coworkers
  • Flexible hours (start 7:30 – 9:30) and spend a lot time on Home Office!

Informujemy, że skontaktujemy się tylko z wybranymi osobami.