AP Delivery Lead
Ensure Service Delivery Governance for selected SBD BU’s, for the PTP stream operations performed by outsourcing partner (Accenture).
Level: Team Leader.
• Service Delivery Governance for selected SBD BU’s (Monitor and control the process delivery & coordinates with Provider) for PTP activities as performed by Accenture.
• Delivery Execution (Review the performance metrics — regular meetings with BU & Provider)
• Dispute Management and Functional Level Escalation
• Regional Level Escalation (Coordinate the escalations and issue resolutions with BU/Provider)
• Performance Management (Ensure day-to-day activities meets process quality, control and customer satisfaction standards, Report weekly & monthly KPIs)
• Continuous Improvement (Support implementation of improvement initiatives)
• Business Partnership (Support the communication and cooperation between Provider and BU)
• This position reports directly to the PTP Delivery Manager
• This position will work closely with all PTP Team Members and relevant Business Units
• The direct reports to this position are: AP Delivery Analyst
• Degree in Finance/Economics. Advantage: Accounting degree
• 3-4 years of experience in Accounts Payable/Ais; SSC Experience preferred
• 1-2 years of team leading or project management experience
• Fluent English - level B2 or above. Advantage: other EMEA region languages.
• Strong Excel skills.
• General experience with ERP systems used in a multinational environment.
• Strong leadership and interpersonal skills (problem identification, communication, motivate team)
• Ability to interact effectively with all levels throughout the organization.
• Strong verbal and written communication skills (writing e-mails, responding to phone or e-mail enquiries)
• Strong analytical and problem solving skills.
• Skilled in teaching others, people's person.
• Labor law contract
• Work in an international company giving a good opportunity to develop professional and foreign language skills
• Co-funding of additional benefits (medical care, Multibenefit or Edenred cards)
• Ambitious and motivating challenges 21
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