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OTC Delivery Lead with German for D.A.CH region

Order to Cash, Warsaw (Hybrid: Remote & Office)

Purpose:

Order to Cash Department is responsible to grant adequate Account Receivables performance and Credit risk management acting as subject matter expertise along the Customer´s order cycle. The position report to Order to Cash Central Easter Europe and Russia Regional Manager.

Responsibilities:

  • Responsible for the performance of DACH region and to coordinate and monitor the performance of the service provider
  • Analyze and monitor the result based on KPI, generate Past due Forecast
  • Ensure day-to-day activities meets process quality, control and customer satisfaction standards (handled by Provider) and SLA
  • Represent order to cash department in DACH region and support communication and cooperation between BU and service provider
  • Identify and resolve order-to-cash root cause issues that impede invoicing, collections, and deduction resolution. Includes initiating and driving cross functional resolutions
  • Develop and improve policies and procedure for standardizing process and improving control and performance
  • Establish and maintain strong working relationship with customers and other internal and external business partner
  • Handle in full autonomy a limited portfolio of Customers
  • Month End and Year End reporting
  • Grant internal control compliance and accomplish at Internal/External Auditors request

Requirements:

  • Min. 4-5 years’ experience in Credit & Collection or Accounts Receivable
  • Degree in Finance/Economics, or other relevant
  • Advantage: Accounting degree or proven accounting experience or experience in Customer service
  • Desired: Experience in a shared services / BPO environment
  • Language: German Fluent, English Business Proficiency
  • Excellent verbal and written communication skills
  • Strong problem-solving and decision-making skills
  • Proven initiative and self-motivation
  • Ability to work in Matrix and fast paced environment
  • Proficiency in Microsoft Office with strong focus on Excel and concrete experience in SAP R/3 (FI/SD) or SAP S4 Hana

We offer:

  • Hybrid work, with office location near Rondo Daszyńskiego
  • Work in an international company giving a good opportunity to develop professional and foreign language skills
  • Ambitious and motivating challenges
  • Labor law contract
  • Co-funding of additional benefits (medical care, Multibenefit cards)

Informujemy, że skontaktujemy się tylko z wybranymi osobami.