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IT Operations Analyst, IT Infrastructure

IT Infrastructure, Remote (Poland, Warsaw)

Stanley Black & Decker is the largest tool manufacturer in the world (Fortune 200). SBD is a world-leading provider of tools and storage, commercial electronic security and engineered fastening systems, with unique growth platforms and a track record of sustained profitable growth. https://www.stanleyblackanddecker.com/

IT Operations Analyst, IT Infrastructure

Location: Fully Remote (fully remote with office access in Warsaw, Poland).

 

Purpose

Accountable for day to day functioning of all IT applications/solutions along with deploying the release of new technologies. Responsible for installing, configuring, maintaining and testing of PC/server operating systems, networks, and related utilities and hardware and related business applications. Actively collaborates with application support vendor. Activities include problem mgmt., performance and capacity management., service level coordination, incident management., escalation mgmt., release mgmt./execution, change mgmt., DR/ BCP. Recommends improvements that reduce support costs & optimize performance.

Internal Title: IT Operations Analyst, Cost Modeling

Responsibilities

  • Assists to build, implement and administer monitoring tools and solutions for networks, systems and platform applications
  • Assists to build tools and processes that enable the business to move fast, without incident or downtime
  • Performs routine maintenance tasks for infrastructure/application systems such as backups, patch management, hot fixes and software releases
  • Assists to develop and implement standard operating procedures and best practices
  • Supports remote users with a focus on security and remote access
  • Diagnoses and resolves complex hardware, software and connectivity problems
  • Collaborates with project teams to understand technical requirements
  • Assists with developing, maintaining, recommending and supporting tools and back-end utilities to provide capacity planning management
  • Assists in ensuring proactive and preventive maintenance activities are implemented to improve the availability of services and maintain continuity
  • Provides regular status reports that will contribute to the overall report to senior leadership

 

Requirements

  • Higher Degree – IT or related, or equivalent through experience
  • Min 2 y. experience in IT infrastructure, helpdesk or related
  • Knowledge of software lifecycles and practices and how to best apply them for short- and long-term sustainable systems and teams
  • Working knowledge of database systems and applications
  • Advantage: knowledge of one or more programming languages, system performance management, scripting skills for automation of standard tasks
  • Ability to simplify & standardize complex concepts / processes
  • Strong English language, with good communication skills
  • Advanced Excel
  • Team player
  • Problem solving skills
  • Able to get things done, with a strong business acumen and customer service attitude

We offer:

  • Remote work, with office location near Rondo Daszyńskiego
  • Work in an international company giving a good opportunity to develop professional and foreign language skills
  • Ambitious and motivating challenges
  • Labor law contract
  • Co-funding of additional benefits (medical care, Multibenefit or Edenred cards)

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