Aktualne Rekrutacje
Customer Service with German (12 M.) - remote
Business Care (Customer Service), Poland, remote
Stanley Black & Decker is the largest tool manufacturer in the world (Fortune 200). SBD is a world-leading provider of tools and storage, outdoor tools and engineered fastening systems, with unique growth platforms and a track record of sustained profitable growth.
Business Care Partner with German (Customer Service)
Location: Poland, remote
Duration: 12 month contract with possibility of extension, employment through external agency (Grafton)
Customer Service Front Office.
Purpose
As a Business Care Partner, you will be a person responsible for processing customers' orders and warranties in SAP, handling disputes, mails, phones and quotations for German-speaking DACH region (Germany/Austria/Switzerland). Knowledge of German language is required. You will be a full-time Customer Service Team member.
The Job (Responsibilities)
- Everyday support of the DACH customer service / business care team
- Answering incoming calls with German-speaking clients.
- Processing customers' orders and warranties in SAP for assigned region
- Collaboration with local teams to reach common goals or to prevent backlogs
- Preparing and completing reports to monitor the workload
- Creating and updating internal procedures related to order entry
- Participating in quality improvement / team meetings
- Triage of the incoming emails
The Person (Requirements)
- Language skills: strong German (C1 level); communicative English (at least B1)
- Previous experience in customer service is an advantage
- SAP knowledge is an advantage
- Can-do attitude
- Ability to work in virtual environment
- Ensuring high quality of work
- Compliance with Stanley Black & Decker Values and Ethics
We offer
- 12 month contract with possibility of extension
- Employment through external agency (Grafton)
- Works shifts: from Monday-Friday: 8:00-16:00 and 8:30-16:30.
- An international working environment where the team is focused on helping proceed orders and support coworkers
- Private medical insurance, benefits package
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