Customer Service with German (12 M.) - remote

Stanley Black & Decker is the largest tool manufacturer in the world (Fortune 200). SBD is a world-leading provider of tools and storage, outdoor tools and engineered fastening systems, with unique growth platforms and a track record of sustained profitable growth.

Business Care Partner with German (Customer Service)

Location: Poland, remote

Duration: 12 month contract with possibility of extension, employment through external agency (Grafton)

Customer Service Front Office.

Purpose

As a Business Care Partner, you will be a person responsible for processing customers' orders and warranties in SAP, handling disputes, mails, phones and quotations for German-speaking DACH region (Germany/Austria/Switzerland). Knowledge of German language is required. You will be a full-time Customer Service Team member.

The Job (Responsibilities)

• Everyday support of the DACH customer service / business care team
• Answering incoming calls with German-speaking clients.
• Processing customers' orders and warranties in SAP for assigned region
• Collaboration with local teams to reach common goals or to prevent backlogs
• Preparing and completing reports to monitor the workload
• Creating and updating internal procedures related to order entry
• Participating in quality improvement / team meetings
• Triage of the incoming emails

The Person (Requirements)

• Language skills: strong German (C1 level); communicative English (at least B1)
• Previous experience in customer service is an advantage
• SAP knowledge is an advantage
• Can-do attitude
• Ability to work in virtual environment
• Ensuring high quality of work
• Compliance with Stanley Black & Decker Values and Ethics

We offer

• 12 month contract with possibility of extension
• Employment through external agency (Grafton)
• Works shifts: from Monday-Friday: 8:00-16:00 and 8:30-16:30.
• An international working environment where the team is focused on helping proceed orders and support coworkers
• Private medical insurance, benefits package