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Customer Service with German (12 M.) - Poznań

Business Care (Customer Service), Pozńan

Stanley Black & Decker is the largest tool manufacturer in the world (Fortune 200). SBD is a world-leading provider of tools and storage, outdoor tools and engineered fastening systems, with unique growth platforms and a track record of sustained profitable growth.

 

Business Care Partner with German (Customer Service)

Location: Poznań, hybrid

Duration: 12 month contract with possibility of extension, employment through external agency (Grafton)

Customer Service Front Office.

 

Purpose

As a Business Care Partner, you will be a person responsible for processing customers' orders and warranties in SAP, handling disputes, mails, phones and quotations for German-speaking DACH region (Germany/Austria/Switzerland). Knowledge of German language is required. You will be a full-time Customer Service Team member.

 

The Job (Responsibilities)

  • Everyday support of the DACH customer service / business care team
  • Answering incoming calls with German-speaking clients.
  • Processing customers' orders and warranties in SAP for assigned region
  • Collaboration with local teams to reach common goals or to prevent backlogs
  • Preparing and completing reports to monitor the workload
  • Creating and updating internal procedures related to order entry
  • Participating in quality improvement / team meetings
  • Triage of the incoming emails

 

The Person (Requirements)

  • Language skills: strong German (C1 level); communicative English (at least B1)
  • Previous experience in customer service is an advantage
  • SAP knowledge is an advantage
  • Can-do attitude
  • Ability to work in virtual environment
  • Ensuring high quality of work
  • Compliance with Stanley Black & Decker Values and Ethics

 

We offer

  • 12 month contract with possibility of extension
  • Employment through external agency (Grafton)
  • Works shifts: from Monday-Friday: 8:00-16:00 and 8:30-16:30.
  • An international working environment where the team is focused on helping proceed orders and support coworkers
  • Private medical insurance, benefits package

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