AP Delivery Lead (Team Leader level)

Stanley Black & Decker is the largest tool manufacturer in the world (Fortune 200). SBD is a world-leading provider of tools and storage, commercial electronic security and engineered fastening systems, with unique growth platforms and a track record of sustained profitable growth. https://www.stanleyblackanddecker.com/

 AP Delivery Lead (Team Leader level)

Location: Fully Remote (fully remote with office access in Warsaw, Poland).

Purpose:

Ensure Service Delivery Governance for selected SBD BU’s, for the PTP stream operations performed by our outsourcing partner (Provider). Level: Team Leader.

Responsibilities

• Service Delivery Governance for selected SBD BU’s (Monitor and control the process delivery & coordinates with Provider) for PTP activities as performed by the Provider.
• Delivery Execution (Review the performance metrics — regular meetings with BU & Provider)
• Dispute Management and Functional Level Escalation
• Regional Level Escalation (Coordinate the escalations and issue resolutions with BU/Provider)
• Performance Management (Ensure day-to-day activities meets process quality, control and customer satisfaction standards, Report weekly & monthly KPIs)
• Continuous Improvement (Support implementation of improvement initiatives)
• Business Partnership (Support the communication and cooperation between Provider and BU)
• Work closely with all PTP Team Members and relevant Business Units

Organizational Relationship

• This position reports directly to the PTP Delivery Manager
• The direct reports to this position are: AP Delivery Analysts

Requirements

• Degree in Finance/Economics or other relevant. Advantage: Accounting degree
• 3-4 years of experience in Accounts Payable/Ais; SSC Experience preferred
• 1-2 years of team leading or project management experience
• Fluent English - level B2 or above. Advantage: other EMEA region languages.
• Strong Excel skills.
• General experience with ERP systems used in a multinational environment.
• Strong leadership and interpersonal skills (problem identification, communication, motivate team)
• Ability to interact effectively with all levels throughout the organization.
• Strong verbal and written communication skills (writing e-mails, responding to phone or e-mail enquiries)
• Strong analytical and problem-solving skills.
• Skilled in teaching others, people's person.

We offer:

• Virtual / Remote with possibility to use the office occasionally (New office location – 10 meters from Metro Rondo Daszyńskiego underground station)
• Labor law contract
• Work in an international company giving a good opportunity to develop professional and foreign language skills
• Attractive benefits: Private medical care, life insurance, multisport card
• Training & courses